1. What types of pet food products do you focus on?
We mainly provide solutions for high-quality pet food, with a key focus on pet wet food (e.g., formulas for senior pets, puppies/kittens). We also offer curated dry food and functional treats.
2. How do you ensure the quality and safety of the pet food?
The factory is certified by ISO and HACCP. Products undergo multi-layered checks: from ingredient selection to pre-delivery testing by third-party labs.
3. Is it possible to customize formulas or packaging?
Yes, we offer product adaptation support. We can refine formulas (e.g., hypoallergenic options) or adjust packaging designs to match your market requirements.
4. What is the minimum order quantity (MOQ)?
For regular products, the MOQ is typically 10 cases. For customized products, we can discuss a reasonable minimum based on production feasibility.
5. What's the typical delivery time?
For most markets, delivery is coordinated within 4–8 weeks post-production and quality inspection, depending on location and volume.
6. What kind of after-sales support is provided?
Our team responds within 24 hours to any issues regarding delivery damage or quality concerns, arranging replacements or refunds as necessary.
JETZ Foods
